iShipping Copenhagen 2017 has been developed by Digital Ship to take a bird’s eye view of the technical and digital developments and drivers we have seen emerging over the last few years. Across two days of keynote presentations, plenary sessions, panel discussions and round tables, we will look at how these are going to continue transforming the maritime industry.
Through the four key sessions, we will ask how the industry is responding to change, investigate what technologies will stick, and consider what we can do to make full use of the innovation curve ahead of us.
Speakers include (click for bios):
Troels Blicher Danielsen, Deputy Director General, Danish Maritime Authority
Troels Blicher Danielsen has since May 2015 been Deputy Director General of the Danish Maritime Authority. He is, among other things, responsible for blue growth and maritime policy, international cooperation and safety of navigation in Denmark and Greenland. Throughout his professional career, he has acquired extensive knowledge on the shipping industry and the blue economy.
Tom Erling Hansen, VP Sales North Europe, Marlink
Tom Erling Hansen has double engineering degrees in Telecom and IT from the Royal Norwegian Air force complemented with a Master’s degree in Business administration and Management from the Norwegian Business School. Mr Hansen has worked with Maritime applications and communication for almost two decades and has extensive international experience from working and living in several maritime hubs including Dubai, Oslo, London, Brussels, Singapore and Houston. He is currently head of Sales North Europe for Maritime in Marlink.
Niels Bruus, Head of Future Solutions, Fleet Management
and Technology, Maersk Line
Niels Bruus is heading the Future Solutions department in Fleet management and Technology, Maersk Line.
The Future Solutions department is supporting Technical Innovation activities across Maersk Transport and logistics, further Niels is the Programme Director for the Connected Vessel Programme which aims and connecting and digitizing the Maersk Line fleet.
Niels joined Maersk Line in 1987 as a deck cadet and sailed in the Maersk Line fleet until 1999, after which he has held several positions in Maersk Line operations, with expertise in areas such as project and programme management, Stowage, Chartering, Post fixture operations, Energy Efficiency including technical and behavioral Performance optimisation of vessels.
Fritz Ganzhorn, Secretary General, Danish Maritime Officers
Fritz Ganzhorn is Secretary General of Søfartens Ledere/Danish Maritime Officers - The organization for masters, officers, maritime pilots and a range of other maritime professionals. The members work in all aspects of commercial shipping and offshore activities. Fritz Ganzhorn has a maritime background. He graduated from the Navigational College of Fanoe as Master Mariner in 1988. He has broad experience with tankers, both oil and chemical. In 1999, he graduated as Master in Law (LL.M) from the University of Aarhus, Denmark.
Michael Rodey, Innovation Strategy Manager, Maersk Line
With a specialization in Strategy, I currently work for Maersk as the Innovation Strategy Manager. My role is to look into the future, examine the trends, and develop a suitable innovation strategy to drive growth and value.
Prior to Maersk I worked for both Saudi Aramco and Statoil as a Senior Strategist; consulted in petroleum and management in a variety of different roles globally; and had various positions outside of the petroleum and management field of which the highlight includes 4 years in the US Marine Corps as a Non-Commissioned Officer.
I hold a Master of Science in Petroleum Economics and Management from the IFP School (ENSPM) in Paris and a Bachelors in both Economics and History from San Diego State University.
Peter Sand, Chief Shipping Analyst, BIMCO
Peter Sand joined BIMCO in 2009 and holds the position of Chief Shipping Analyst. In this position, he is responsible for analysing the commercial markets for dry bulkers, tankers and containerships. Taking the offset in global economics as the analytical starting point for all seaborne trade, he assists managements, members and clients with insight into many different aspects of the global shipping industry.
Peter’s regular reports, focused analytical articles and insightful comments on the shipping market are widely read and have often been referenced in global mainstream media.
Teacher of Maritime Economics at the Danish Shipping Academy as well as guest lecturer at Copenhagen Business School - Blue MBA and Shipping bachelor.
During the rise and fall of the shipping markets Peter gained experience in the fields of shipping analysis, executive assistance, caretaking of investors and the art of transforming data and statistics into overviews and forecasts. Prior to his career in BIMCO, he worked for the dry bulk and product tanker company D/S NORDEN. Peter holds a Master’s Degree in economics from the University of Copenhagen.
Anwar Siddiqui, Advisor to the CEO, Bahri The National Shipping Company of Saudi Arabia
Anwar Siddiqui, in his current role is the Advisor to the CEO of Bahri - The National Shipping Company of Saudi Arabia and is the Head of corporate performance. At Bahri, he is leading a team for Bigdata and Advanced Analytics to improve Shipping Performance across global trade and he is passionately working with many players within the Maritime Industry to create a rich ecosystem which could potentially transform the Maritime industry itself.
Anwar moved to the MEA region from Silicon valley where he led many global strategic and operating initiatives in organizations such as Yahoo!, Avaya, Lucent Technologies, Bell Labs, Bell Communication Research over 19 years. He led many interesting strategic BigData and Advanced Analytics projects for Internet, Technology, Media, Telecom and IT industries across America, Europe and Asia Pacific. One notable project in his career being Yahoo!'s spinout of Hortonworks which went IPO and can be called as one of the leading Big Data technology company today.
Anwar served in the Advisory board of several Industry Forums (e.g. SIP Forum), an active contributor to Internet Engineering Task Force (IETF) where he authored RFCs, frequently invited speaker in many organization and holds 11 patents as the lead Scientist for primary invention (US Patent). Anwar is a MSEE from the Columbia University, B.Tech from IIT-Bombay and holds Business Administration certification from University of California Berkeley.
Anshul Tuteja, Director Energy Management, Global Fleet Optimisation, Royal Caribbean Cruises
With 14+ years’ experience in the maritime industry, this includes 5+ years at Sea as a marine engineer and the remainder at shore, with A.P Moller-Maersk Group. Anshul, now manages an energy portfolio of close to a billion dollars, that entails the fuel bill for a fleet of 45 ships, operational excellence initiatives/tools, hull performance, deployment optimization & capital energy projects, at the Royal Caribbean Cruises Ltd. He also holds a master’s degree in Int’l Business & Operations Mgmt. accredited by the Zicklin School of Business, New York. Anshul, currently resides in Copenhagen and shall move his base to Miami in 2017.
Michael Hust, IT Manager, Uni-Tankers
Michael Hust has been working for Uni-Tankers for 4½ years now. He has the full responsibility for IT and communications onboard Uni-Tankers entire fleet.
A lot of his time is dedicated to getting the most out of the current setup, and also considering and planning for the future to prepare the next generation IT setup onboard.
He focusses greatly on crew welfare, and on testing new technology.
Berian James, Head of Data Science, Maersk Line
Berian is the Head of Data Science at Maersk, leading the team developing products in predictive science (forecasting, customer and market analytics), optimization and IoT. Prior to Maersk, Berian worked in San Francisco at the fintech company Square, on machine learning for fraud detection and business analytics, and latterly as head of the product analytics and data science org. Prior to industry, Berian was a postdoctoral researcher at UC Berkeley, in the machine learning group that launched the recently-exited startup wise.io. A native of Australia, he completed his PhD in astrophysics in 2009 at the University of Edinburgh.
Michael Owen, VP Business Capture & Development – Maritime, Marlink
Michael Owen is the Head of Customer Acquisitions for Marlink.
Mr. Owen has 20 years' experience in technology sales management with companies ranging from small businesses to large multi-national corporations. The length of his career has been focused on solving problems with technical solutions ranging from software development to infrastructure solutions with a focus on business critical environments. Michael holds a M.B.A. in International Management from the University of Denver. He resides in Norway with his wife and two children.
Valdemar Ehlers, Technical Director, Danish Maritime
Valdemar Ehlers is Technical Director at Danish Maritime. His seagoing career as ships officer started with D/S NORDEN, and in 1989 he graduated with B.Sc. Naval Architect from the Elsinore Engineering College. From 1989 – 1990, Valdemar was Research Scientist at von Karman Institute for Fluid Dynamics, Belgium and thereafter, a Surveyor to Lloyd’s Register between 1990 – 2000; dealing with ship surveys, design appraisal, advisory services, surveys during construction, audits etc.
From 1996 – 2000, Valdemar was Office Manager and Senior Surveyor in Charge at Stavanger Office, Odense Office, undertaking project management in relation to ship new construction at A.P. Moller owned shipyard in Odense, Denmark. In 2000, he completed two years of studies in Management and Leadership at European School of Management in London, whereafter he was Executive Vice President, Technical Division at TORM, responsible for new building specifications, negotiations with Builders. Maintenance and development of the company fleet.
Valdemar was Chairman of The Danish Maritime University from 2000 – 2004, as well as DFDS A/S, Technical Director responsible for fleet renewal and introduction of new generation state of the art RoRo Cargo vessels for North Sea Service, Ships propulsion system and cargo arrangements including latest technology. He was Deputy Director at Dannebrog Rederi in charge of preparation and negotiation of new product tankers, development of Tanker Managers Self-Assessment (TMSA) system and procedures and in 2007, was employed by Lloyd’s Register in the capacity as Statutory Advisor for the Central, North and East Europe Area. In 2012, Valdemar was External Affairs Manager, Nordic and Baltic Area for Lloyd´s Register and in 2015 joined Maersk Line as Marine Quality Environmental and Compliance Manager - Ship Management of 248 container vessels.
Valdemar Is a visiting lecturer and external examiner at The Danish Naval Academy, Danish Technical University and Copenhagen School of Marine Engineering and Technology Management.
Has participated in the Technical Committee of the Danish Ship Owners Association, Det Norske Veritas Nordic Committee for Safety at Sea, Nippon Kaiji Kyokai Danish Technical Committee, American Bureau of Shipping North Europe Regional Committee, INTERTANKO Technical Committee and Nordic Committee for Passenger Ship Safety. He is a Member of the board of The Maritime Society in Denmark.
Bjarke Holm Hansen, Partner, Core Law Firm
Bjarke Holm Hansen is co-founder of and partner in CORE Law Firm.
He is an expert within shipping and maritime law and advises ship owners, equipment and system suppliers, yards, freight forwarders, road carriers, insurance companies, banks and cargo owners on all aspects of shipping and maritime law.
He holds a special interest in technological game changers within the maritime industry such as autonomous vessels and 3D printing.
Hal Ramakers, Executive Vice President of Global Solutions,
Brightwell Payments Inc
Mr. Hal Ramakers is the Executive Vice President of Global Solutions at the maritime fintech company, Brightwell Payments Inc. During this time Mr. Ramakers has been an integral part in the creation and building of Brightwell’s OceanPay Payroll card program and Navigator technology platform which has removed over $1B in annual crew cash payments on-board ships in 2016 alone. Mr. Ramakers has over 25 years of Product Solutions experience with multiple fintech companies and has a passion for the maritime industry and especially the welfare of crew around the world.
Gregor Ross, Sales and Marketing Director, Globecomm Maritime
Having joined the British Merchant Service at the age of 16, Gregor has over 45 years’ experience in the maritime industry.
Following 7 years at sea and 4 years at Cardiff’s Maritime University, Gregor and some university colleagues founded MCTS. MCTS was an early pioneer of Shipboard IT and in the 1980’s developed one of the earliest ship to shore email systems.
Over 15 years MCTS grew to be a major player in cargo management systems and a leader in solutions for Electronic Data Interchange. When MCTS was acquired by GN Store Nord in 1996 Gregor took up a position as Vice President, Maritime Operations of GN Comtext, at the time the Industry’s leading provider of Telex, email and EDI.
In 2000 Gregor moved into maritime e-commerce working in the early stages with Container-Hub and Setfair.
There followed a spell with EMS Technologies where Gregor was responsible for the launch of the industry’s first Fleet 55 and in 2009 Gregor joined Telaurus communications as head of European sales. Gregor currently holds the position of Director, Sales and Marketing, Europe for Globecomm Maritime – Telaurus’ parent company.
Nick Lambert, Maritime Domain Expert, Satellite Applications Catapult
A master mariner and a committed proponent of the maritime users’ perspective, Rear Admiral Nick Lambert concluded a long naval operational career as the UK National Hydrographer in December 2012. He advises on a wide range of maritime issues including the importance of spatial data infrastructures and hydrography for maritime economies, the evolution of eNavigation and GNSS vulnerability, near or real time situational awareness (especially that derived from space based assets and applications), human factors, and training and education in the maritime sector.
Phil Tinsley, Maritime Security Manager, BIMCO
Prior to pursuing a career in maritime security, Phil was an officer in the Royal Marine Commandos, attaining the rank of Major after 31 years military service. His military career included littoral operations on a global scale, warfighting and specialization in cold weather warfare. Since leaving in 2010, Phil has managed offshore security in the Indian Ocean High Risk Area in support of seismic operations, which included 2 Somali pirate attacks at sea. He went on to establish and coordinate anti-piracy transit operations for a respected PMSC based in Dubai. Phil has a thorough understanding of port operations, personnel training requirements, compliance and management systems.
Phil joined BIMCO in 2015 and his primary role is to assist members with all aspects of maritime security; including piracy, drug smuggling, stowaways, mixed mass migration and cyber security.
Currently based in Denmark near BIMCO House, Phil maintains his hobby as a cyclist and is always happy to take any queries members may have on any relevant maritime issue.
Line Clemmensen, Senior Data Scientist, Maersk Line
Line has a PhD in statistical image analysis from The Technical University of Denmark (DTU) and previously worked as an Associate Professor in modern statistical models and machine learning at DTU. In 2016, she joined Mærsk Analytics as a Principal Scientist and works with areas of forecasting, machine learning and IoT. Her interests are interpretable modeling, industrial IoT, and creating value through data.
Niels Reuther, Regional Sales Manager, Marlink
Niels Reuther is Regional Sales Manager responsible for the development of business in the Danish region for Marlink, the global innovative provider of satellite enabled solutions.
Niels joined Marlink on 1st February 2016 to take the lead in Marlink’s new Copenhagen, Denmark Office and uses his experience in the commercial maritime market to help develop customer relationships.
Prior to joining Marlink, Niels worked for 8 years as a Sales Manager with KVH Industries, a service provider for communication equipment and connectivity. He also held senior sales roles with Furuno and Tele-Greenland. Through these roles Niels has met with maritime partners and end customers from all over the world and developed a broad insight into the needs of segments such as: oil and gas, windmills, tankers, containers and regions including Europe, the U.S., Asia, the Middle East and Africa.
With over 16 years’ experience in the maritime communications and VSAT sector, Niels’ strong technical background enables him to offer valuable advice and support; pairing products and services from Marlink with customers’ needs and budgets. His valuable experience and skill set helps to reinforce the leadership position of Marlink in maritime satellite communications.
Knut Helge Drivenes, Sales Director Commercial Shipping, Global Eagle Entertainment
With 25+ years experience in the maritime industry, including 10 years with TradeWinds, 3 years with DNV and 10 years with Inmarsat/Ship Equip, Knut Helge carries a vast knowledge of the industry. He is also one of the innovators bringing VSAT communication to the commercial shipping industry. Today, Knut Helge represents Global Eagle, a company with 35 years’ experience of tailoring solutions meeting the distinct needs of passengers, crew and vessel operators in all maritime segments, in addition to aviation and land-based satellite communication and entertainment solution. 70 million people access GlobalEagle content or connectivity every month. Knut Helge is based in Norway with a global role as Director of Sales, Commercial Shipping.
Manuel Valero, Sales Manager, Telenor Satellite
Manuel Valero has a Bachelor of Telecommunications Engineering and holds a Masters in Satellite Communications from the Universidad Politecnica de Madrid, Spain.
As Telenor Satellite Broadcasting Sales Manager for Maritime, he has been able to highly develop the TSBc customer database by closely supporting our maritime customers with their ever-increasing requirements prior to the new Thor 7 HTS ka band launch.
Prior to joining TSBc, he worked for STM (Global IP and now EMC) as a Business Development Manager in the period 2009/2012, and has more than 13 years of experience in the international satellite industry.
With the launch of THOR 7, Telenor Satellite Broadcasting is looking forward to offering Ka-band satellite capacity for offshore services in coverage areas spanning the North Sea, Norwegian Sea, the Red Sea, the Baltic Sea, the Persian Gulf and the Mediterranean. We are already welcoming many new customers to our 1º West home and have seen incredible growth within the offshore sector for satellite broadband solutions in Europe and the Middle East.
Ulf Siwe, Communications Officer, The Swedish Maritime Administration
STM Validation is an EU-project more than 50 partners in 13 countries and budget of 43M euro.
Mr. Ulf Siwe M.Sc. is the Communications Officer of the project. The project is validating the Sea Traffic Management concept on 300 ships and in 13 ports, testing real-time information sharing to authorized relevant parties in the maritime transport chain. Ulf is the author of scientific papers in the field and an appreciated presenter at conferences.
Ørnulf Jan Rødseth, Senior Scientist, SINTEF Ocean
Mr. Ørnulf Jan Rødseth was born 1958 in Norway. He got his master's degree in electronic engineering in 1983 and has worked for Norwegian research institutes for most of the time, but with a four-year period in the maritime electronic equipment industry. His main interests are integrated ship control, digital information and communication technology and unmanned ship technology. He is working as a senior scientist in SINTEF Ocean (formerly MARINTEK) in Trondheim, Norway. He is active in international maritime standardisation through ISO and IEC and also participates in IMO work. He is also the manager of the Norwegian Forum for Autonomous Ship.
Capucine Fargier, Senior Consultant, Euroconsult
Maurice Meehan, Transport and Logistics Lead, BSR
Maurice leads Business for Social Responsibilities (BSR’s) Transport and Logistics sector. In this role he collaborates with multinational companies in the transport and logistics sector to drive sustainability performance through connecting private industry ambition to BSR driven initiatives such as Business in a Climate Constrained World (BCCW), Maritime Anti-Corruption Network (MACN) and Clean Cargo Working Group (CCWG).
Walter Hannemann, Product Manager, Dualog
Walter Hannemann has professionally participated in the development of IT since the 80’s, from his education in Electronics and Information Systems. His responsibilities have involved software development to solution architecture, infrastructure design and management, IT service delivery and even “.com” entrepreneurship. With a passion for “making things work”, shipping applications and all digital equipment onboard became his interest from 2008. Having headed IT departments in Maersk Tankers and Torm, has recently become Product Manager for Dualog. Based in Copenhagen, Walter enjoys finding solutions for big (and small) business problems using IT, while keeping the overview and a forward-looking approach, with deep dives in technical subjects when necessary – or possible.
Svend Lykke Larsen, Sales & Business Development Director, Europe, Palantir
Svend Lykke Larsen is Sales & Business Development Director for the leading Vessel IT services provider PALANTIR. He also has a background from the satellite communications industry as Managing Director for KVH Industries, Europe and prior to that sales, product and Global Key Account Management functions for the maritime electronics manufacturers Navico and Simrad/Kongsberg Maritime.
Martin Jarrold, Chief of International Programme Development, Global VSAT Forum (GVF)
Martin Jarrold has worked for GVF for more than 15 years, having been appointed GVF Chief of International Programme Development in June 2001. His particular responsibilities include outreach to the member organisations of the GVF and for the further development of the profile of the Forum within the satellite communications industry, and across the global telecommunications policy and regulatory community. This extends to the development and delivery of programmes focused on extending the understanding of, and promoting the use of, satellite-based communications in various key end-user vertical markets.
Mr. Jarrold is Chairman of the GVF Oil & Gas Communications Conference Series, the GVF Broadband Maritime Conference Series, as well as of GVF's Connectivity, HTS (London), and AeroConnect events. He is also contributing to the development of new events in the GVF-EMP Conference Partnership portfolio.
Mr. Jarrold is also Co-Chairman of the GVF Maritime Satcom Forum. Additionally, he is a frequent contributor to various telecommunications and other industry publications, online and in print. He regularly chairs and contributes to a wide variety of telecommunications conferences, symposia, and workshops around the world. Previously, Mr. Jarrold was Commissioning Editor and Head of Research for Space Business International magazine.
Neville Smith, Director, Mariner Communications
Neville Smith is a maritime media consultant with shipping industry clients across communications, navigation, IT and marine products and services. A maritime journalist for 16 years and a former deputy editor of daily maritime newspaper Lloyd's List, he works for clients on messaging, positioning and campaign delivery across print and electronic media as well as blogging at www. maritimeinsight.com on current and future trends in communications and technology.
Petter Brandt, Consultant, Metapharos AB
Petter Brandt is the owner of the consultancy company Metapharos AB. He began his career at sea on board traditional sail training vessels in the late 1980’s. Following studies at Kalmar Maritime Academy (Sjöfartshögskolan) in Sweden he served on board but eventually returned as lecturer and instructor at KMA after which he spent a decade at Stolt Tankers as Navigation Superintendent.
Deanna MacDonald, Co-Founder and CEO, Blockchain Labs for Open Collaboration (BLOC)
Deanna MacDonald has over a decade of industry experience in developing and applying technology and mobilising industries towards change. As an early adopter of blockchain technology, she is deeply embedded within the developer community and has been steering and developing several blockchain projects within the shipping industry that focus on anti-corruption, decarbonisation and the streamlining of complex business processes and interactions. She is actively involved in engaging the industry through educating about the benefits, challenges and uses of blockchain. As a solutions provider, BLOC addresses both the supply and demand side of the challenges facing the shipping industry today through the co-creation of blockchain solutions with its community of stakeholders.
Aljosja Beije, Co-Owner and Managing Director, BeScope
Aljosja Beije MSc. has over 20 years’ experience of IT in relation to finance and logistics systems development and implementation in the Far East, Middle East and Europe. Founder of BeSCOPE Solutions, a supply chain and technology consultancy and interim management firm.
When the term smart contracts was first introduced in the summer of 2014, its relevance and potential for logistics and supply chain management was immediately clear to me. Since then, I have been actively involved in development of blockchain based logistics solution, strategic consultancy on blockchain and quartermaster for a dedicated blockchain and logistics fieldlab in the City of Rotterdam. Blockchain could be the foundational technology that integrates the physical flow with the financial and informational flow in a wide range of industries, such as financial services, logistics, telecoms and commodity trade, enabling new business models and more efficient transactions.
Florian Deconinck, Advanced Concept Lead, Satellite Applications Catapult
Florian leads the In-Orbit Demonstration (IOD) Programme at the Catapult, which offers a low-cost opportunity for companies to test a service or technology on a CubeSat mission launched from the International Space Station. Florian is also responsible for future concepts using small satellites and launchers and ground segment operations, defining strategies and building the business case. His experience ranges from technical design of subsystems at NASA to cost-to-design approaches at Airbus procurement and involvement in satellite applications projects at ESA.
Lars Martinussen, Sales Manager Europe, Dualog AS
Lars brings 15 years of experience within the IT industry, both in Germany and in Norway. Prior to joining Dualog in 2006 he worked with solutions for efficient remote management of mission critical voice and IT infrastructure.
He is based in Oslo, Norway, and works particularly with solutions for optimizing efficiency and cost performance in ship-to-shore communications. Lars is focused on bringing Dualog Connection Suite to the market, a solution that in 2008 changed the game of maritime communication with its unique software approach and unparalleled user concept.
Even though imitators have recently emerged, Dualog retains the leading position in the market, fully independent of airtime vendors.
Lars Knudsen, Partner, Brandemann
Lars has been engaged in maritime satellite communications since year 2000. In the time since he has worked with teleport operations, selling and marketing maritime solutions including VSAT, creating value added services for the maritime market and lately Lars is involved in maritime telemedicine solutions.
Session 1: The Future of Smart Shipping
Topics to be covered include:
• Smart Shipping: A macroeconomic overview
• Defining the roadmap – what is next for the industry?
• Unmanned vessels: Legal considerations
• Reviewing challenges and threats driven by autonomous shipping
• Analysing and mitigating threats: piracy, distressed ships and cyber
• Smart ships need smarter people
Session 2: What Next for Big Data and IoT?
Topics to be covered include:
• Cyber security on board ships – 1 year on
• How to mitigate against cyber-attacks on board ships
• Ship and shore interface concerns for cyber security
• How great is the influence of IT in making a shipping company
• Approaches to predictive maintenance to maintain structural integrity
• How to adopt a proactive approach to maintenance through big data
Session 3: Harnessing Disruptive Influence
Topics to be covered include:
• What advances in technology will transform the face of the industry?
• Sea traffic management and its role in harnessing disruptive influence
• Shipping 4.0: Leveraging industry 4.0 at sea
• Focus Session: Blockchain in practice – a guide
• Blockchain and its impact and influence on the maritime industry
Session 4: The Business of Digitisation
Topics to be covered include:
• How will digitisation transform the future of shipping?
• Improving cross functional collaboration
• The journey towards the digitised ship
• Building the business case for digitisation in shipping
• A CFO perspective – calculating the financials
Plus: Workshop, Roundtables and Networking Functions – including a Gala Dinner on 1 March - free for all participants.
**(tbc) – Please note some speakers and topics may be subject to confirmation and/or change.
For more information, please contact email@example.com